Privacy policy.

1. Data controller

The data controller for this website is HILOT FILIPINO S.L.. You can contact us by phone on 624 668 493 or at any of our treatment rooms in Bizkaia.

2. Data we may process

This website provides information and currently has no contact forms or registration system of its own. If you contact us by phone, book an appointment or interact with external services linked from this website, data such as your name, phone number, booking details, selected location, appointment date and time, or any information you provide voluntarily may be processed.

3. Purposes

Your data may be used to:

• Handle enquiries and bookings.
• Provide the wellness and massage services you have booked.
• Respond to communications about appointments, changes or issues.
• Meet applicable legal obligations.

4. Legal basis

The legal basis may be fulfilling a request or booking, your consent when you voluntarily provide your data, our legitimate interest in responding to communications and improving our service, and compliance with legal obligations where applicable.

5. Bookings and third-party services

Booking buttons may redirect you to Treatwell, and the reviews section may redirect you to Google. These services are external to Hilot Filipino and process data under their own privacy policies. We recommend reading them before completing a booking or posting a review.

6. Retention

Data will be retained for as long as necessary to fulfil the purpose for which it was collected and, subsequently, for the periods needed to meet legal obligations or address potential liabilities.

7. Recipients

We do not sell personal data. Data may be accessed by providers needed to deliver the service, booking platforms, communication tools or public authorities where legally required.

8. Your rights

Where applicable, you may request access to, rectification or erasure of your data, object to or restrict its processing, and request data portability. To exercise these rights, contact HILOT FILIPINO S.L., stating the right you wish to exercise and providing the information needed to identify your request.

You may also lodge a complaint with the Spanish Data Protection Agency (www.aepd.es) if you believe your data is not being processed in accordance with the regulations.

9. Cookies and similar technologies

This website uses Google Tag Manager to manage tags and the OpenAI measurement pixel to measure responses to our ads in ChatGPT. OpenAI measurement is only activated when you accept it in the cookie notice. You can reject it and continue using the website and booking links.

If you accept, the pixel records clicks on links to Treatwell. This measures visits to Treatwell; it does not confirm that a booking has been completed. OpenAI uses the cookies __oppref (up to 30 days) and __obref (up to 365 days) for advertising attribution. We save your choice in your browser's local storage.

10. Updates

Hilot Filipino may update this policy to reflect changes to the website, services or applicable regulations. The current version will always be the one published on this page.